Everything is made and packed in our own workshop. Here is exactly what to expect.
Dispatch times
In-stock pieces leave the bench within 1–2 business days. If something is made to order, the product page says so and gives the current lead time.
Shipping rates
| Destination | Method | Time | Cost |
|---|---|---|---|
| Domestic | Tracked | 2–4 business days | Free over the threshold shown in your cart |
| Domestic | Express | 1–2 business days | Calculated at checkout |
| International | Tracked | 7–14 business days | Calculated at checkout |
Duties and taxes
International orders may attract import duties on arrival. These are set by your country, not by us, and are the recipient’s responsibility.
Returns
Thirty days from delivery, unused and in original condition, for a full refund. Write to us and we will send a return label.
Exchanges
Wrong size or shade? Tell us what you would rather have and we will swap it. If there is a price difference we will settle it either way.
Repairs
Every seam is guaranteed for life. Stitching that fails is repaired or replaced at our cost, however old the piece is. Wear, patina and darkening are not faults — they are the point.
Lost parcels
If tracking stops moving for more than five business days, contact us and we will chase the carrier or remake the order.