These terms govern your use of this website and any order you place with us. Placing an order means you accept them.
Orders
An order is an offer to buy. It is accepted when we email you a confirmation. We may decline an order — for example if a piece is no longer available or a price was listed in error — and if we do, we refund you in full.
Prices
Prices are shown in the currency displayed at checkout and include applicable taxes where stated. Shipping is added at checkout. We may change prices at any time, but never after your order is confirmed.
Payment
Payment is taken at checkout through our payment provider. We never see or store your full card details.
Made-to-order pieces
Where a piece is made to order, we begin work once payment clears. These pieces can still be returned under our returns policy unless they carry personalisation.
Personalisation
Initials and custom stamping cannot be undone, so personalised pieces are not returnable unless faulty.
Natural variation
Leather is a natural material. Grain, shade and marking vary between hides and between pieces. Photographs are representative, not exact. Variation is not a fault.
Our guarantee
Every seam is guaranteed for the life of the piece. This covers stitching and construction. It does not cover accidental damage, misuse, or the normal darkening and softening of leather over time.
Liability
Nothing in these terms limits liability that cannot lawfully be limited. Beyond that, our liability for any order is limited to what you paid for it.
Intellectual property
The CORDEL name, wordmark, photography and site content belong to us and may not be reproduced without permission.
Governing law
These terms are governed by the laws of the jurisdiction in which we are registered, and disputes are subject to its courts.
Changes
We may update these terms. The version that applies to your order is the one published when you placed it.